Questions worth asking before you sign anything

Do we own what you build for us?

Yes. On final payment you own the delivered system outright: the source code, the configuration, and your own credentials. Handover includes full documentation and technical specifications, and professional training for your own staff, so your team can run and maintain what we built without depending on us. There is no licence-back and nothing held over you afterwards.

How is a project actually priced?

Nothing is priced before site assessment and preliminary engineering design, the first two stages of every engagement. Stage three turns that work into a fixed-scope proposal with cost and sequence set out in full, so you see exactly how the outcome will be reached before you commit to anything. What the first two stages themselves cost is set out when you book a scoping call.

What size of project is this for?

There is no fixed minimum. The case studies on this site range from a single sensor system to a mission-critical deployment that has been running continuously since 2019, all of it the same kind of work at different sizes.

Some engagements run as a single project; others run as a multi-phase programme over several years. PestBusters' industry transformation programme is one example, delivered across two phases from 2016 to 2018.

For AI workflow automation specifically, the payback calculator publishes its own indicative cost bands: roughly S$8,000 for a single system with no equipment involved, rising to S$220,000 or more once regulated equipment is. Systems integration does not get a blanket number, because scope depends on what you are connecting, which is why the scope estimator returns weeks of engineering instead of a price.

What does not change: nothing is quoted before site assessment and preliminary design. If you need a fixed number before anyone has seen the site, that is a real mismatch worth knowing before you book a call, not after.

Why don't more of your projects appear on this site?

Because most of them can't. The bulk of Orion Five's work, particularly for government, maritime, and security-sensitive clients, is covered by client confidentiality and cannot be named, detailed, or photographed without that client's agreement. What's published on /case-studies is what specific clients have cleared us to show. It understates the scale of what we have actually delivered, not the other way round.

What if the assessment says we are not ready, or that automation is the wrong answer?

We say so. The tools we publish on /resources are built to return a "don't proceed" verdict when that is the honest one, and the same standard applies to a paid assessment.

How do I evaluate you against other integrators?

With the same criteria we would want used on us: the integrator evaluation scorecard we publish on /resources. Ten weighted criteria, three of them pass/fail, built from what actually determines how an integration goes rather than what a conventional tender scores. Score us on it, then score anyone else you are considering the same way.

Who actually does the work?

The engineer who scopes your build stays your point of contact through delivery, and you will know their name before you sign anything. They draw on whichever in-house team the project calls for: two software engineering teams in India and Indonesia, a hardware integration team, a robotics and mechanical integration team in Hong Kong and Guangzhou, or the Singapore-based 24/7 support team for mission-critical systems. Nothing is subcontracted to a vendor you have never met. Consultants, legal counsel and security specialists sit in-house too. More on who we are.

Where is our project data processed and stored?

On your side. Client data is processed on the client's own premises and stored by the client; it is not copied out to the delivery teams. Anything Orion Five hosts is in Singapore-hosted environments only. Where data is processed and stored is set contractually in the scope of every engagement, and the teams named above work within it. The biometric fuel management system on /case-studies shows the pattern in production: retention, purge and access rules written into the data layer at design stage.

What happens to our project if Orion Five can't continue, or a key person leaves?

We have been operating continuously since 2015, and delivery has never depended on one person: the engineer who scopes your build draws on in-house teams: two software engineering teams in India and Indonesia, a hardware integration team, a robotics and mechanical integration team in Hong Kong and Guangzhou, and a Singapore-based 24/7 support team for mission-critical systems. Nobody works alone, and nothing is subcontracted to a vendor you have never met. Orion Five is also 100% Singaporean-owned, with no foreign parent whose own decisions could pull support from a system running in Singapore. Handover on every project includes the technology itself, full documentation and technical specifications, and professional training for your own qualified staff, so your team can run and maintain what we built independently of us. For a deployment like PSA Marine's, still running since 2019, that continuity is the whole point.

What is your information security posture?

ISO/IEC 42001 and ISO 14064 Lead Auditors are on staff; see who we are. Ask about the specific security controls for your engagement (network segregation, access control, and data retention) on the scoping call; the biometric fuel management system on /case-studies is one example of that practice already running in production.

Are you insured?

Yes. Orion Five carries professional indemnity and liability insurance. Ask for the specifics during your scoping call.

Is Orion Five a real registered company I can verify?

Orion Five Engineering Pte Ltd is registered in Singapore, UEN 201509695E, at 10 Jalan Kilang, #04-05 Bukit Merah Enterprise Centre, Singapore 159410. You can look up the registration yourself at the Accounting and Corporate Regulatory Authority (ACRA) before you engage us.

What happens to our data?

The contact form is covered by our privacy policy under Singapore's PDPA. Nothing you submit is used for marketing and nothing is added to a mailing list. The tools on /resources go further: every calculation runs in your browser, and nothing you enter there is sent to us, stored, or logged, with one optional exception. Each tool lets you email yourself a copy of your result; if you fill in that field, the address and the result are sent, the same way a contact-form submission is. Skip that field and nothing leaves your browser.

Is there support after the system goes live?

Yes. The team that scoped and built your system supports it afterwards as a managed service, and mission-critical deployments are backed by a dedicated Singapore-based 24/7 support engineering team rather than a best-effort ticket queue. Response time and support scope are set out in your proposal at stage three, not left to a support queue you have never seen before signing.