Our answers to the questions clients ask before they sign

Do we own what you build for us?

Yes. On final payment, you own the delivered system outright, including the source code, the configuration and your own credentials. Handover includes full documentation, technical specifications and professional training for your staff. Your team can then run and maintain the system without depending on us. We do not license anything back to you, and we keep no control over the system afterwards.

How do you price a project?

We do not price a project until we have completed the site assessment and preliminary engineering design. These are the first two stages of every engagement. In stage three, we turn that work into a fixed-scope proposal that sets out the full cost and sequence. You see exactly how we will reach the outcome before you commit to anything. We tell you the cost of the first two stages when you book a scoping call.

What size of project is this for?

There is no fixed minimum. Our case studies range from a single sensor system to a mission-critical deployment that has run continuously since 2019. All of them are the same kind of work at different sizes.

Some engagements are a single project. Others are a multi-phase programme over several years. One example is PestBusters' industry transformation programme, which we delivered in two phases from 2016 to 2018.

For AI workflow automation, our payback calculator publishes indicative cost bands. They start at roughly S$8,000 for a single system with no equipment involved. They rise to S$220,000 or more when regulated equipment is involved. We do not publish a standard price for systems integration, because the scope depends on what you are connecting. For this reason, our scope estimator gives an estimate in weeks of engineering instead of a price.

In every case, we quote only after the site assessment and preliminary design. If you need a fixed price before anyone has seen the site, our approach will not suit you. It is better for both of us to know that before you book a call.

Can a government grant fund part of our project?

Often, yes. Since 30 September 2026, Enterprise Singapore's EDGE Grant has replaced the Enterprise Development Grant and the Productivity Solutions Grant. Our robotic line for Raymang Eggs was funded by an Enterprise Development Grant. You apply for a grant yourself, before any work starts. We help you prepare the project scope the assessor reads. Our funding page sets out each scheme's published terms, with links to the official pages.

Why don't more of your projects appear on this site?

Most of our projects are confidential, so we cannot publish them. This applies particularly to our work for government, maritime and security-sensitive clients. We cannot name, describe or photograph that work without the client's agreement. Our /case-studies page shows only the work that specific clients have cleared us to publish. As a result, it shows less than the full scale of what we have delivered.

What if the assessment says we are not ready, or that automation is the wrong answer?

We tell you. The tools on our /resources page are designed to return a "don't proceed" result when that is the honest answer. We apply the same standard to a paid assessment.

How do I evaluate you against other integrators?

Compare us with other integrators using our vendor scorecard, which we publish on /resources. It uses the criteria we would want a client to apply to us. It has ten weighted criteria, and three of them are pass/fail. The criteria reflect what decides the outcome of an integration project, rather than what a conventional tender scores. Score us with it, then score every other integrator you are considering in the same way.

Who does the work?

The engineer who scopes your project stays your point of contact through delivery. You will know their name before you sign anything. They draw on the in-house teams the project requires: two software engineering teams in India and Indonesia, a hardware integration team, a robotics and mechanical integration team in Hong Kong and Guangzhou, or the Singapore-based 24/7 support team for mission-critical systems. We do not subcontract any work to a vendor you have never met. Our consultants, legal counsel and security specialists are also in-house. You can read more about who we are.

Where is our project data processed and stored?

Client data is processed and stored on the client's premises. It is not copied to our delivery teams. Any data we host stays in Singapore, as written into every contract. The teams named above work within those contract terms. The biometric fuel management system on /case-studies shows this approach in production. We wrote its retention, purge and access rules into the data layer at the design stage.

What happens to our project if Orion Five can't continue, or a key person leaves?

We have operated continuously since 2015, and our delivery has never depended on one person. The engineer who scopes your project draws on our in-house teams: two software engineering teams in India and Indonesia, a hardware integration team, a robotics and mechanical integration team in Hong Kong and Guangzhou, and a Singapore-based 24/7 support team for mission-critical systems. No one works alone, and we do not subcontract any work to a vendor you have never met. Orion Five is also 100% Singaporean-owned. We have no foreign parent company whose decisions could withdraw support from a system running in Singapore. On every project, handover includes the technology itself, full documentation and technical specifications, and professional training for your qualified staff. Your team can then run and maintain the system without us. This continuity matters most for long-running deployments such as PSA Marine's, which has run since 2019.

How do you manage information security?

Our staff include Lead Auditors for ISO/IEC 42001 (AI management systems) and ISO 14064 (greenhouse gas accounting). You can read more about who we are. On the scoping call, ask us about the security controls for your engagement, including network segregation, access control and data retention. The biometric fuel management system on /case-studies is one example of these controls running in production.

Are you insured?

Yes. Orion Five carries professional indemnity and liability insurance. Ask us for the details on your scoping call.

Is Orion Five a registered company I can verify?

Yes. Orion Five Engineering Pte Ltd is registered in Singapore under UEN (Unique Entity Number) 201509695E, at 10 Jalan Kilang, #04-05 Bukit Merah Enterprise Centre, Singapore 159410. You can check the registration yourself with the Accounting and Corporate Regulatory Authority (ACRA) before you engage us.

What happens to our data?

Our privacy policy covers the contact form, under Singapore's Personal Data Protection Act (PDPA). We do not use anything you submit for marketing, and we do not add you to a mailing list. The tools on /resources collect even less. Every calculation runs in your browser, and we do not receive, store or log anything you enter there, with one optional exception. Each tool lets you email yourself a copy of your result. If you fill in that field, the tool sends your email address and the result in the same way as a contact-form submission. If you leave that field empty, nothing leaves your browser.

Is there support after the system goes live?

Yes. The team that scoped and built your system supports it afterwards as a managed service. For mission-critical deployments, a dedicated Singapore-based 24/7 support engineering team provides this support, instead of a best-effort ticket queue. Your stage-three proposal sets out the response time and support scope, so you know both before you sign.