Services

One team integrates your systems and automates the work that depends on them

Automation needs reliable data, and getting that data out of your systems is integration work. That is why one team delivers both.

Systems integration
AI workflow automation

Systems integration

UNIT 01

Your plant and business systems share data and run as one operation

We integrate industrial control, operational technology (OT) and enterprise systems. We cover every stage, from the feasibility study to long-term maintenance and support.

Industrial and OT systems integration
Maritime and port systems integration
Integrated command centres and video wall systems
Biometric and facial recognition integration

Most sites we work on added their systems one at a time, over many years. We start by deciding which systems to retire, which to migrate and which must stay on your premises. We then choose the right tool for each problem, regardless of what we used on earlier projects. The design specifies monitoring, guaranteed message delivery and how the system behaves when part of it fails. You do not discover these issues for the first time in production.

The result is often an integrated command centre. It brings live video, sensor monitoring, scheduling and performance tracking onto one screen. From a single position, your operations team can see and direct staff working in the field.

AI workflow automation

UNIT 02

We automate manual work, once the data behind it is reliable

We apply agentic AI, robotic process automation (RPA), computer vision and predictive maintenance where they remove manual work from your operations. We confirm that your data can support each use before we build it.

Process automation and agentic workflows
Robotic process automation (RPA)
Computer vision applications
Predictive maintenance
Custom integration software and interfaces

The AI model is rarely what limits an automation project. The limit is usually the data: whether it is complete, up to date and reliable enough to act on. Data that your competitors do not have is also your strongest advantage over them. Making that data usable is integration work, so we deliver integration and automation as one project.

This work often requires custom software: the APIs (application programming interfaces), middleware and dashboards that let an OT system, an enterprise application and an automation layer use the same data. We build this software within the same engagement. You do not need to hand the work to a separate vendor once the integration is complete.

Recently delivered: a machine-learning quality control system for pharmaceutical pill packs, and an RFID-based asset and inventory system with a self-service kiosk for a Government Agency.

Scope of work

UNIT 03

One accountable team delivers our five core services in systems integration and AI automation

Every integration or automation engagement uses the same five services, whichever capability it starts with. The team that scopes your project also delivers it. We work in a four-stage delivery process, and each stage must be complete before the next one starts. Robotics and assurance follow their own phased engagements, which map onto the same four stages.

Systems integration for digital platforms
Feasibility studies and architecture development
Quality assurance and testing
Software optimisation and issue resolution
Maintenance and support services

One accountable team

The framework

UNIT 04

Five conditions must be met before a system is ready to go live

We deliver both capabilities against the same five layers, whichever service your engagement starts with. Each layer sets out what must be in place before a system is ready to go live. We publish the layers so you can judge any proposal against a stated standard, including ours.

Five machined steel plates held apart in an exploded stack, with a thin red light line running through each gap. — FIG. 01The Junction Framework. A junction is any point where two systems that were not designed to work together have to connect. Nearly every failure that clients ask us to repair happens at a junction.

Anatomy

What is actually running on site

We record the equipment, protocols and signal paths, and the people whose work depends on them, as we find them on site. We do not rely on the drawings. Most sites add systems one at a time, and the drawings are usually out of date by the third addition.

Artefact: A register of signals and interfaces, dated to the day of the site walk.
Prevents: Designing against documentation that no longer describes the plant.

Readiness

Whether the data can support the decision

Before software takes over a decision, we test the data behind it. We check its coverage, whether it is up to date, and whether the people who produce it already trust it. The AI model is rarely what limits the result.

Artefact: A readiness assessment for each decision in scope, including the decisions we advise you not to automate yet.
Prevents: Automating a judgement the underlying data cannot support.

Boundary

Where two systems meet, and what happens when one of them fails

We specify interfaces, data flows, protocol boundaries, message delivery and behaviour under partial failure before we price anything. Every junction in the design has a named owner and a stated failure mode.

Artefact: A preliminary engineering design that sets out its constraints and risks.
Prevents: Meeting the integration boundary for the first time during commissioning.

Accountability

Who is accountable for the decisions the system makes

For any system that contains an AI model, we define what it may decide on its own, what is logged, who reviews it and how it is withdrawn. Our practice is aligned to ISO/IEC 42001:2023. We also use the Singapore IMDA framework and the NIST AI Risk Management Framework as reference points.

Artefact: A control set mapped to the standard, with owners named in it.
Prevents: A system that cannot be audited, explained, or switched off.

Continuity

The system a year after handover

We set out who runs the system, what happens when its performance drifts and what your team is trained to do about it. Handover happens on a single date, but keeping the system running is ongoing work. We plan and price that work as a schedule of its own.

Artefact: An operator runbook and a managed-service schedule.
Prevents: A delivered system that gradually falls out of use.

A macro view of two steel plates that have failed to seat, the red light line broken across the open joint and a bolt left loose beside it.

Four questions worth asking any integrator, including us

When an interface fails on commissioning day, the cause usually lies months earlier, in a proposal that nobody examined closely. Ask these four questions before you sign a proposal.

Which of these five layers does the proposal actually price?
Most proposals price only L3, the boundary where two systems meet. The integrator then discovers L1, what is actually running on site, and charges a variation for it.
What is the failure mode for the busiest interface in the design?
If the integrator cannot answer in one sentence, that interface has not been designed yet.
Who is accountable for this system in month thirteen, by name?
If nobody is named, the support work will fall to your operations team.
What in this scope do you recommend we do not automate yet?
If an integrator has nothing on that list, it has not examined your data.

The framework is free to use. It is the checklist our own engineers work to. We publish it so that you can measure any proposal against it, including ours.

How you can buy

UNIT 05

You can buy a fixed-scope project, a phased programme or a managed service

We price a project only after the site assessment and preliminary design, and we tell you the cost of those two stages when you book a scoping call. For AI workflow automation, our published cost bands start at about S$8,000 for a single system and rise to S$220,000 or more when regulated equipment is involved. How we price a project.

Fixed-scope project

Most engagements are a single project. We complete the site assessment and preliminary design first. We then issue a fixed-scope proposal that sets out the full cost, scope and schedule before you commit.

Phased programme

Larger changes run as a programme of scoped phases over several years. Each phase is proposed and priced on its own. PestBusters' industry transformation programme ran this way, in two phases from 2016 to 2018.

Managed service

After go-live, the team that built your system supports it as a managed service. For mission-critical systems, our Singapore-based 24/7 support engineering team provides that support. The proposal states the support scope and response time before you sign.

Who we work with

We work best with operations and engineering teams that run physical equipment and need it connected to business software. Our clients run plants, ports, warehouses, facilities and government sites in Singapore.

We are a good fit if you

have equipment or systems that do not share data with each other or with your business software
want one team to scope the work and deliver it
want a fixed price agreed before the build starts

We are probably not a fit if you

need a software product with no equipment or site work
want the lowest quote and will not pay for a proper site assessment first

Many automation projects in Singapore can qualify for government grants. We help you prepare the project scope that a grant assessor reads. Read about funding your project.