Guided tours, retail and wayfinding

Humanoid robots greet visitors, give directions and answer questions all day

Front-of-house robots handle greetings, directions and the questions visitors ask most often. Your staff can then focus on the conversations that need a person.

AGIBOT X2
AGIBOT G2
AGIBOT A3 Ultra

Front-of-house humanoids take on the repetitive parts of customer service in showrooms, malls, hotel lobbies, restaurants and transit stations. They greet visitors, give directions and answer the same common questions many times a day. Your staff handle the conversations that need a person.

The problem

UNIT 01

This work is hard to staff and hard to automate

The performance figures come from AGIBOT's own deployments. We treat them as a starting assumption and test them on your site during the proof of concept.

Service quality depends on who is on shift, so it varies from one visit to the next.
Staffed hours cannot cover the whole day, and visitor peaks build faster than staff can respond.
Product ranges and routes change often, and retraining a team with high turnover is slow and costly.
In stations, queues form at security checkpoints at peak hours, and staff answer the same questions repeatedly in several languages.

Store foot traffic: +15% (Haidilao, reported by AGIBOT)
Facial expressions: 30+ (X2)
Walking speed: Up to 2 m/s (X2)
Operation: 24/7 with hot-swap batteries and auto-recharge (G2)

Performance as reported by AGIBOT.

How it runs

UNIT 02

A typical store or hall deployment takes four steps

Map the space once, using the robot's own LiDAR and cameras.
Load the knowledge base, languages and tour scripts, and set the persona.
Define routes, waiting points and the charging position.
The robot greets visitors, explains, answers questions and escorts visitors. It hands over to staff when a question is outside its scope.

An AGIBOT G2 wheeled humanoid standing beside a walk-through metal detector and baggage scanner at a white metro station security checkpoint, with a red guide line on the floor.

The robots

UNIT 03

We deploy 2 robots, each chosen for a specific task

Half-size interactive humanoid

AGIBOT X2

The X2 is a 131 cm humanoid with a rounded, approachable design, built to greet, explain and entertain. It recognises faces and greets new visitors before they speak. It answers from a knowledge base in several languages, and one person can set it up from a phone.

Height: 131 cm
Weight: 39 kg
Walking speed: Up to 2 m/s
End-effector payload: 3 kg
Battery: 500 Wh
Compute: NVIDIA Orin NX 16 GB
Perception: RGBD, binocular RGB, interactive RGB and rear cameras, LiDAR

Specifications as published by AGIBOT.

Greets visitors, explains and answers questions without being prompted, using 30+ facial expressions and a library of gestures.
Maps a hall once, then plans its own routes around moving and static obstacles.
Built-in exhibition tools let staff edit scripts, gestures, voice, speed and stopping points without writing code.
LinkSoul sets the persona, wake word and voice. LinkCraft sets choreography and group performances.
Options include dexterous hands or grippers, a charging dock and VR teleoperation.

Wheeled interactive service robot

AGIBOT G2

The G2 is a 179 cm wheeled humanoid with force-controlled arms. It suits service points that must run all day, such as security-check guidance, information desks and station patrols. Two hot-swappable batteries and autonomous recharging keep it working around the clock.

Height: 179 cm
Speed: 1.5 m/s
Arm payload: 5 kg per arm
Battery: 1,652 Wh, dual hot-swap
Compute: Up to NVIDIA Jetson T5000, 2,070 TFLOPS (FP4)
Perception: 2 × 3D LiDAR, 3 fisheye, binocular, head and wrist RGBD cameras

Specifications as published by AGIBOT.

Holds conversations with several people and keeps track of who is speaking.
Recognises passengers carrying bags or bottles, and detects people moving the wrong way.
An omnidirectional chassis lets it move sideways through crowds.
Integrates with back-end video monitoring and supports remote operation for incidents.
Fully open AGIBOT GDK with C++, Python and ROS 2 support.

What we add

UNIT 04

We add integration work specific to this solution

This work is in addition to the six-phase engagement and the support contract described on the main robotics page.

A knowledge base and multilingual content built from your own FAQs, product data and signage, with a named person on your side who can update it.
Queueing, ticketing and CRM (customer relationship management) integration, so the robot issues queue numbers, calls customers and logs the questions it receives.
Lift, door and gate integration for multi-floor buildings and stations.
A review of face recognition and any recording under the Personal Data Protection Act (PDPA): what is captured, where it is held, and for how long.
A handover process to staff, so a visitor can always reach a person.

Reference deployments

UNIT 05

AGIBOT has already deployed this solution in live operations

These are AGIBOT's customers, described from AGIBOT's published material. They are not Orion Five projects. We include them as evidence that the robots run at scale in live operations.

Haidilao restaurants

X2 humanoids work in more than 30 Haidilao stores, and later also in the United States. They handle queue numbering, customer guidance and birthday celebrations. AGIBOT reports a 15% rise in store foot traffic.

Guangzhou Metro

G2 robots work at station security checks. They identify passengers who need screening, discourage wrong-way movement and answer enquiries in several languages. They also patrol for fire-safety and flood-control faults.

ANTA

X2 robots attract and guide customers in sportswear stores, and suggest outfits based on what the customer is wearing.

Explore our other robotics solutions

You can also return to the featured AGIBOT A3 Ultra.

Industrial handlingAGIBOT G2 Max · AGIBOT G1 Max · AGIBOT G2See the solution

Logistics sortingAGIBOT G2 · AGIBOT G2 AirSee the solution

Industrial and commercial cleaningAGIBOT C5 · AGIBOT C4 · AGIBOT C2 · AGIBOT C2PSee the solution

Inspection, field and research platformsAGIBOT D1 MaxPro · AGIBOT D1 Max · AGIBOT X2 REC · AGIBOT X2 EDUSee the solution

Book a robotics site assessment